Cruz del Sur Sucks

cruz sucks

Cruz del Sur aka Curz del Sur Not Recommended!

I want to start off with saying I am completely disgusted with my entire experience with Cruz del Sur. Unless trouble is what you want on your journey I suggest that you try another bus line. While traveling through Peru with my Peruvian wife and our 3 kids we have taken many bus trips. Normally we try to get the best deal for the best service.

After a fun filled week in Vichayito Beac, Mancora, Peru we had to get home. We were unable to get seats on Civa Exclusiva and decided to try Cruz del Sur for the first and last time.

I have always compared the rates for Cruz del Sur and until now always chosen to take a more affordable bus line. They charge 12 soles that most of the other bus lines, and from the english website you get a feeling that it is a decent company. However, please do not be fooled with their advertising or shiney black buses.

Upon purchasing our tickets we were given a discount of 5 soles per ticket which was kind of strange. We chose 160 degree seating as they assured us that it was the best seating for the price. I am 6 feet tall and 220 lbs. Not chubby but athletic and the lady at the counter smiled and assured me that I would be happy with the accomidations.

The first problem we encountered was that the lady at the counter in Mancora said she did not have change. As we sat and waited for the bus to arrive several other would be passengers paid and we returned to the counter twice and were told that she still did not have change. I got the feeling that she was trying to steal 5 soles. As 2 other Cruz del Sur employees showed up for work I double checked my ticket which said 105 soles and then made certain the lady hear me tell my wife that if she didnt want to give us our change that I would be calling their corporate offices and filing a formal complaint.

Not the way you want to start a journey to say the least. The Cruz del Sur bus arrived 25 minutes late and we were rushed onto the bus. Once on the second floor I was utterly appalled to find that we were going to spend the next 23 hours smashed into tiny seats with little to no leg room. The Civa bus had already gone by 30 minutes before or I would have demanded a refund.

We had to get back to Lima for work and decided I would try to make the best of the ride as I spend 8 weeks living in the back of my compact Jeep Wrangler car camping in the Rocky Mountains and figured I could deal with not having ample room.

The 3rd problem we encountered was when the bus departed from the station and then we knew we were in for a long bumpy and very uncomfortable ride home. The bus looked brand new on the outside but had to be over 10 years old judging from the seat padding and overall condition of the inside. The ride was rough and so bumpy that 2 of our children and my Wife vomited from the constant shaking from side to side. I liked the experience to being lashed to the main sail of a small sail boat during a category 5 hurricane.

We kindly asked the attendant for some rubbing alcohol and motion sickness pills at the first stop to which he laughed and said there was no pharmacy. Then he moved on down the cabin to chat with the gringas onboard. A little while later we were served and the jerk attendant laughed and asked if I wanted all 5 of our meals as our kids were too sick to eat. The food was cold and mine looked like someone had chewed up some chicken and spit it out right on my plate. I did not eat this as I brought plenty of snacks on board.

Following a few old movies in english with spanish subtitles we tried to go to sleep. The seats are not full 160 degree seats and there is no foot room. The seats themselves are also a little smaller than most coach airline seats and very uncomfortable. I was very tired and fell asleap for 51 minutes until I was awakend by the bus swaying from side to side. For the next 4 hours I sat there with my eyes closed and half awake. I got up and went to the bathroom and it smelled like a chicken farm and there was urine all over the place.

We were served a muffin and a small sandwich for breakfast. We neared Lima and were stuck behind an traffic accident for about 45 minutes in the steep hills of Pasamayo where a truck had overturned. We got back on our way and passed the mega plaza in Comas before we hit grid locked traffic on the expressway. For the next 3 hours the driver sat in traffic moving less than 3 km. I undrestand traffic jams as I have encountered gridlock in NYC and LA but have no explanation for why the driver did not exit the expressway and get us moving. Instead he got into the far left hand land and just sat there.

We arrived 4 hours late and encountered another lazy employee at the baggage claim. One of my bags was the last one off the bus and I stood patiently awaiting the bag handler who was too busy staring at the wall to get my bag for me. I asked for it 8 times in spanish before another employee handed it to me. On the way out a Cruz del Sur employee bumped into my oldest step daughter knocking her to the ground and did not appologize or offer her a hand getting to her feet.

I have never before experiences such horror as this bus journey and I will never take Curz del Sur anywhere ever again. I plan to make it a point to inform all tourists visiting Peru about my terrible experience so that they will not make the same choose. Stay away from Cruz del Sur as you will regret it! I give them a rating of 0 Stars.

If you wish to debate my ratings I welcome you to post in comments.

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7 thoughts on “Cruz del Sur Sucks

  1. shawnna November 6, 2011 / 3:19 pm

    I second this complaint! My partner and I just took a Cruz del Sur bus from Cusco to Lima, it was 22 hours of misery. I am 5’11” and my partner is 6’4” and there was not enough room for either one of us to fully stretch out, it was cramped and was not as roomy as the photos implied. The food was awful and it was impossible to sleep when being tossed from side to side, not to mention their a/c seeming to be out of order. And worst of all, for nearly the entire 22 hours they had either disney movies or christian rock videos playing. Being a 30 year old couple without children and without any affinity for religion, it was absolutely brutal, like being stuck in a bad dream. Luckily we’re flying out of Lima.

  2. Olivia April 6, 2012 / 2:51 pm

    I know it’s a long time since your experience, but I was recommended Cruz del Sur for a 24 hour trip, which took over 34 hours. I ran out of water after about 6 hours, and was told I can buy snacks on the bus (assumed water would be provided?!!!!! stupid error!). the attendant was completely rude, did NOT allow me to leave the bus at any time to try to buy water and was told to drink the water from the toilet?!!!! Never again unless of course there is a different option. They had NO liquids for me whatsoever, even at breakfast, I asked whether I could have 2 teas in that case as I was so thirsty. I was laughed at! Anyway… just make sure you take lots of snacks and liquids… worst experience when you’re hungry and thirsty! and the trip takes 10 hours longer than was told!

    • mochilerosperu July 1, 2012 / 8:23 am

      See what I mean that bus service is the worst ever and I would choose the flores toilet puke smell over cruz del sur in a heartbeat. Of course Civa is number one in my book. I wont go any other way try exclusiva super super churre.

    • mochilerosperu May 31, 2013 / 9:37 am

      Exactly Cruz del Sur Sucks big time. Try Civa Exclusiva and you will be extatic.

  3. daniahabib June 18, 2013 / 10:58 pm

    Excluciva all the way!!!
    I have heard too many bad things about Cruz del Sur. I mean, bad things happen to all bus companies in Peru, accidents and such, but overall customer service, it is not the best at all.

  4. Atahualpa July 15, 2014 / 1:50 am

    I’ve been around in Peru a lot, and had only one bad experience with Cruz del Sur. That was in 2002, first time Peru, with my girlfriend, now my wife 🙂 we had the cheapest option then, no double decker, and no airco, but windows that could be opened. High in the Andes we found at that they did not close that well with very cold winds in the bus. On our way back there was a flat tire and stood there in the chill winds for two hours, middle of the night, high in the Andes.

    Later on, the buses got better and as a foreigner only knew Cruz Del Sur. Have been to puno, Trujillo, huarez, Arequipa with them later on, no problems.

    This year we have again a Peruvian vacation, and travel around by bus, first time for our 7 year old son. We went to Cajamarca with Tepsa, and think it is better then Cruz Del Sur. Tomorrow we go back to Lima with Excluciva so I can compare…. (2nd floor, front seats with view! 180 degree seats) Just this year I wanted to try out different companies.

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